COMMON RETURN QUESTIONS
How can I create a return?
- Enter your order number, which you received in your order confirmation email, in the order number box, and your email address, then hit find your order.
- Please ship your return in original packaging with tags still attached.
- Your refund/store credit will be issued once the package is received and processed in our system.
- We do not provide return labels. Customers are responsible for the cost of shipping your return to us.
- All returns are subject to inspection; we reserve the right to refuse your refund/store credit if your return does not meet the above requirements.
- If you encounter any issues creating your return, please reach out to us at email@example.com. We’ll be happy to help you with your returned order!
What items are non-returnable?
- Any items purchased on Final Sale are non-returnable.
- Gifts with purchase.
- Gift cards.
What items are returnable?
- Unused and unwashed items purchased in the last 30 days with all tags attached.
- Full-priced items are returnable for refund/store credit.
How soon will I receive my refund/store credit?
- Please allow 3 to 5 business days for your return to be processed once received in our warehouse.
- Please note any store credit cannot be applied to future purchases until a return is processed.
- Please create an OH LÀ LÀ CHÉRI account to access your store credit.
Issues with your order?
Please contact us at firstname.lastname@example.org before returning the item, if you believe you have received a defective or damaged product. Please email us images of the defect, along with your order number for our team to review.
Can we chat about this?
We’re here to help you! Our customer care team are available Monday–Friday: 9am to 5pm EST.
- Once your order has been placed, please refer to your Glopal Tracking information to track your parcel.
- If you are experiencing any issues with shipping, please submit a request with Glopal using the following: http://help.glopal.com/hc/en-us/requests/new
- If you need further assistance, please contact: Customercare@ohlalacheri.com
- Your shipping delivery time depends on the type of service paid: Standard, Premium or Express.
- Once your order has been placed and has left our warehouse in Miami FL, your order cannot be cancelled.